Store Polices
Returns & Exchanges
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Sascha Beauty purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
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Returns must be made within 30 days of your receipt date for a refund.
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Merchandise must be in its original, unopened, and unused condition.
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We regret that we do not refund original shipping costs with the return.
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Please note on the front side of your receipt or packing slip the reason for your return.
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Please mail your saschabeauty.com return to:
Sascha Beauty
Attn: Returns/Exchanges Dept
6580 Monona Dr #1019
Monona, WI 53716
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You will be responsible for the return shipping & handling charges, which will not be refunded.
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Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
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All returns will be credited in the form of store credit only.
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Returns will be processed within 1-2 weeks of our office receiving your item.
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Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.saschabeauty.com may be accepted for a return. Items purchased from saschabeauty.com cannot be returned or exchanged at retailers that sell Sascha Beauty products.
Please contact customer service with any questions by email at support@saschabeauty.com
Please Note: Empty containers cannot be accepted for refund.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on saschabeauty.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package.
Please contact customer service with any questions by email at support@saschabeauty.com
Please Note: Empty containers cannot be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 5 days for a replacement. Please contact customer service at support@saschabeauty.com and we will respond with the appropriate return and/or exchange instructions.
Please Note: You will be responsible for the return shipping & handling charges, which will not be refunded.